Return & Shipping Policy

Refund Policy

 

Delivery & Returns

To request a return/exchange, please WhatsApp us on 8780238904 or email us on sugandhawellness@gmail.com. At Sugandha Wellness, we strive to make sure you have the best experience while selecting and buying your products. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

 

Shipping Policy

We at Sugandha Wellness strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-7 days from the date of purchase depending upon the location of the delivery.

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details: -

  • Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
  • Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
  • Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
  • In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change.
  • For any other problems, please WhatsApp us at 8780238904 (9AM – 6PM) or email us at sugandhawellness@gmail.com.

 

Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. 

 

A shipping charge of ₹50 will be applicable to all orders under ₹599. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

 

  • Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

 

Cancellation Policy

You can cancel an order if it has not been shipped from our warehouse. Send a request to sugandhawellness@gmail.com or WhatsApp us on 8780238904. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. The amount will reflect in your account in 4-5 days. However, if your order has been shipped, it cannot be cancelled, and the return policy mentioned below is applicable.

 

Return Policy.

At Sugandha Wellness, we believe our customers are our family members. We take stringent measures to deliver products to our customers in the best possible condition but there’s always a possibility that a customer may want to return their products. Sugandha Wellness provides hassle free returns for all products if a product received is damaged/wrong product is sent. We just want that you don't use the products and keep them in their original condition.

 

Note : SUGANDHA WELLNESS only accepts Returns/ Replacement claim made within the first 48 hours after delivery.

 

If the product you have received is damaged/missing/wrong product: -

 

  • Please don't worry, in this case we just ask you to send the pictures of the damaged/ wrong product, and we will send you the correct product at your doorstep FREE OF COST.
  • If you have received a wrong product, make sure to not use the product and preserve it in its original condition as we will initiate the return of that product and the quality check of the product will be done at our warehouse. If anything is missing/used, you will have to incur the charge of the same.
  • For Proof of Missing Product, Customer is Advised to Take a Video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof, we do not consider the Missing Claims.

 

Proper Unboxing Video –

  • Must show label on the package pasted by Sugandha Wellness
  • Must be without any pauses or cut.
  • Must show the product properly.

 

If you don't like the product or wish to return the product for any other reason –

 

  • You can request a replacement or refund request.
  • In case of replacement, the complete amount will be given to you in the form of a coupon code so you can purchase anything you like from the Sugandha Wellness store.
  • In case you wish a refund, a minimal amount of shipping charge of ₹50 will be deducted (the cost that we had to incur while sending you the product) and the remaining amount will be refunded back to you.
  • In case of prepaid orders, the amount will reflect in your account in 4-5 days. For Cash on delivery orders, we will be asking you the account number and will transfer the amount there.

 

In case of returns -

You will have to self-ship the returns from your end. We don't provide the facility of return pickup.

Kindly pack the items securely to prevent any loss or damage during transit. Make sure to cover the items in a box and tape them properly. We recommend you use a reliable courier service for returns.

Products should be packed properly in the Sugandha Wellness Box and proper taping should be done to the box to avoid any damages. (This directly affects your refund.).

Once the product reaches our warehouse, the quality check will be done from our end and the report will be sent to you on your email/ phone. If the quality check fails, the products will be reshipped back to you. This may take a time of around 7-10 days for you to get the refund.

No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.

 

Q: What are the steps of returning any item ordered from Sugandha Wellness?

 

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. To request a return, please WhatsApp us on 8780238904 or email us on sugandhawellness@gmail.com.

We request you to please WhatsApp us on 8780238904 or email us on sugandhawellness@gmail.com within 48 hours as after that no return/ replacement request will be accepted.

Once you raise a return request, and your request is accepted, you can self-ship the products on the mentioned address - Sugandha Wellness, A-104, Darsh Pavitram, K Raheja Road, Koba, Gandhinagar, Gujarat – 382007. (Phone Number - 9537299432).

After you have shipped the product from your end, we request you to share the tracking details of your order so we can track it efficiently.